Support Center
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Frequently Asked Questions
What are your hours of operation?
We offer flexible scheduling including evenings and weekends. Contact us to schedule an appointment that works for you.
Do you offer remote support?
Yes! Many issues can be resolved remotely without an on-site visit. Remote support starts at $49 for 30 minutes. Visit our Remote Support page to get started.
What areas do you serve?
We provide on-site services throughout the Tri-State area (New York, New Jersey, Connecticut) with a focus on Eastern Long Island. Remote support is available nationwide and worldwide.
How much do your services cost?
Pricing varies by service. Remote support starts at $49, on-site service calls start at $149, and monthly IT support plans start at $299/month. We always provide estimates before major work begins.
Do you work with both PCs and Macs?
Yes, we service both Windows PCs and Apple Macs, including desktops and laptops.
What is your warranty policy?
We offer a 30-day labor warranty on repairs for the same issue. Parts warranties vary by manufacturer (typically 1 year). For remote support, we offer a full refund if we cannot provide the requested service.
Do you offer monthly support plans for businesses?
Yes! Our monthly IT support plans include up to 3 computers, priority support, monthly maintenance, and device/network checkups. Plans start at $299/month.
Can you help with AI tools and training?
Absolutely! We offer AI consulting for businesses ($150/hour) and personal AI coaching ($75/hour). Learn how to use tools like ChatGPT to save time and work smarter.
How do I prepare for a service appointment?
Back up any important data before your appointment. Have your device passwords ready if needed. For on-site visits, ensure the technician has access to the work area.
What payment methods do you accept?
We accept cash, credit cards, and electronic payments. Payment is due upon completion of services unless otherwise agreed.
Still Have Questions?
We are here to help. Reach out and we will get back to you as soon as possible.
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