Privacy Policy
Last updated: February 12, 2026
Introduction
CompuLabTech LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IT support, computer repair, and related services.
Information We Collect
Personal Information
We may collect the following personal information:
- Name, email address, phone number, and mailing address
- Payment and billing information
- Service history and communication records
Technical Information
When providing IT services, we may access or collect:
- Device information (make, model, operating system)
- Network configuration details
- Software and application information
- System logs and error reports
Remote Support Sessions
During remote support sessions, we may temporarily view or access:
- Files, folders, and applications on your device
- System settings and configurations
- Browser history and saved passwords (only if necessary for troubleshooting)
We make reasonable efforts to avoid accessing personal or confidential information not required to perform the requested services.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Respond to your comments, questions, and support requests
- Send technical notices, updates, and security alerts
- Communicate about products, services, and events
- Comply with legal obligations
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encrypted remote support connections
- Secure storage of customer records
- Limited access to personal information on a need-to-know basis
- Regular security assessments of our systems
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- Active service records: Duration of customer relationship plus 3 years
- Financial records: 7 years as required by law
- Remote session logs: 90 days
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist in our operations (payment processors, software vendors)
- Professional advisors (lawyers, accountants) as necessary
- Law enforcement or government agencies when required by law
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Terminate a remote support session at any time
Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience. You can control cookie settings through your browser preferences.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Phone: 631-524-1060
- Email: [email protected]
- Website: compulabtech.net